Challenges
To address these challenges, the company implemented an advanced Document AI and Robotic Process Automation (RPA) solution, transforming their operations in the following ways:
Time-Consuming Processes
- Resource-Intensive: The import department employs 4-5 full-time employees (FTEs) dedicated to processing shipment documents. Each shipment takes approximately 15–30 minutes to process manually.
- High Volume: With an average of 20–30 import shipments per day or 400 shipments per month, the workload demands considerable resources.
Error-Prone Operations
- Manual Data Entry Errors: Manually copying data from one source to another leads to an error rate of 5–8%, translating to at least 20 erroneous shipments per month. These errors cause delays, customer dissatisfaction, and rework.
Decentralized Document Storage
- Lack of Centralization: Shipment documents are scattered across various systems and locations, creating inefficiencies and difficulties in accessing critical data.
- Data Security Concerns: The absence of a centralized document repository poses a risk of sensitive information being leaked to competitors by irresponsible staff.
