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taiping life insurance

How Taiping Life Insurance Streamlined Operations with Intelligent Automation

Taiping Life Insurance is a leading insurer for life and general insurance, with 37 branch offices. A subsidiary of China Taiping Insurance Group Co. Ltd, the company entered the Fortune Global 500 list for the first time in 2018, with its ranking improving ever since.

Heatmap for Insurance processes

Automation potential

HIGH

Automation potential

MEDIUM

CUSTOMER SERVICE RISK & COMPLIANCE INSURANCE SALES SERVICE CLAIMS HANDLING
Green card KYC Updating an e-invoice address Using AI to recognice damages (vehicle)
Company customers yearly info Real time analytics with RPA Online insurance to the legacy system Direct claim from a partner to the insurer
Travel insurance certificate AML Changes of the insurance object Enhancing after service processes
Enhancing after sales processes LOG data for audit trail Changes in payment terms Updating bank account information
Termination of an insurance Sanction screening Enhancing after sales processes CSAS feedback loop
Classifying customer messages by utilizing AI Authority inquiries CSAS feedback loop Redirecting claim to the right handling process (AI)

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